To maintain my commitment to providing high-quality support, it is important to have clear communication and mutual respect regarding scheduling expectations. This policy outlines the terms related to appointment cancellations and client no-shows.

1. Cancellation Policy

• Advance Notice Requirement: Clients must provide at least 24 hours’ notice for cancellations or rescheduling of any scheduled session.

• Late Cancellations: Cancellations made with less than 24 hours’ notice will incur a cancellation fee equal to 50% of the session cost.

• Method of Cancellation: Cancellations must be communicated via email at jimtaos@gmail.com or through the reschedule link provided at the bottom of the original session confirmation email.

2. No-Show Policy

• A session will be considered a no-show if the client fails to attend within 15 minutes of the scheduled start time without prior communication.

• Full session fees will be applied for no-shows, and the session will not be eligible for rescheduling or refund.

• Repeated no-shows (two or more) may lead to a review of the agreement and could lead to the suspension or termination of services.

3. Cancellations by Jim Wilson

In the unlikely event that I need to cancel or reschedule a session, I will notify you as soon as possible and offer a new appointment time or a full refund, depending on your preference.

4. Emergency Exceptions

I understand that emergencies and unforeseen circumstances can arise. Exceptions to this policy may be granted at my discretion on a case-by-case basis.

5. Acknowledgement

By scheduling a session, you acknowledge that you have read, understood, and agreed to the terms outlined in this Cancellation and No-Show Policy, as well as the Disclaimer posted on this website.

Cancellation Policy